Refund policy

REFUND POLICY

Koretitanium Operated by Growthscale LLC

Effective date: February 1, 2026 | Last updated: September 11, 2026

At Koretitanium, we take great pride in the quality, craftsmanship, and performance of our titanium cookware. We want you to be completely satisfied with your purchase, which is why we offer a transparent refund and return policy compliant with international consumer protection standards and Google Merchant Center guidelines.

1. VOLUNTARY RETURNS & SATISFACTION GUARANTEE

A. 30-Day Return Window

You have 30 calendar days from the official delivery date of your package to request a voluntary return. If 30 days have passed since delivery, unfortunately, we cannot offer you a refund or store credit for change-of-mind returns.

B. Strict "Unused Cookware" Requirement (Hygiene & Food Safety)

For sanitary, food safety, and hygiene reasons, WE DO NOT ACCEPT RETURNS ON COOKWARE THAT HAS BEEN USED, COOKED WITH, WASHED, OR SHOWS ANY SIGNS OF TRIAL/ALTERATION.

To be eligible for a voluntary return or refund:

  • The item must be 100% UNUSED, unwashed, and in pristine original condition.

  • The item must be in its complete original packaging, including all protective boxes, foam inserts, manuals, and accessories intact.

2. RETURN SHIPPING COSTS & FEES

  • Voluntary Returns / Change of Mind: Return shipping costs are the sole responsibility of the customer. Customers must arrange and pay for shipping their return back to our central fulfillment center.

  • Restocking Fee: $0.00 (No restocking fees). We do not charge any administrative or restocking fees for managing your authorized return.

  • Return Address (Central Logistics Warehouse):

    All authorized returns must be shipped to our central international fulfillment hub at:

    • Recipient: Liu Faming

    • Address: 9th Floor, Building 3, Haidun Technology Park, No. 72 Fumin South Road, Dalang Town

    • City: Dongguan City

    • Province: Guangdong Province

    • Country: China

    Important Note: Do not attempt to send any package back without contacting our customer support team first. Packages returned without a valid Return Merchandise Authorization (RMA) tracking number cannot be identified, processed, or refunded.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS (FREE REPLACEMENTS)

If your cookware arrives broken, defective, structurally damaged from shipping, or if you receive the wrong product, please notify us within 14 days of delivery.

  • No-Cost Resolution: For verified damaged or defective items, Koretitanium will cover 100% of the cost to issue a free replacement or a full refund without requiring you to pay return shipping fees.

  • Process: Email us at info@koretitanium.com with your order number and clear photographs/videos showing the defect or damage. Once verified, we will process your replacement or refund immediately.

4. HOW TO INITIATE A RETURN

  1. Submit Request: Email our customer support team at info@koretitanium.com with the subject line: "Return Request - [Your Order Number]".

  2. Include Details: Provide your full name, order number, reason for return, and clear photo confirmation showing that the item is unused and in its original box.

  3. Authorization & Instructions: Our team will review your request within 24 to 48 business hours. Upon approval, we will issue your RMA number and return instructions.

  4. Ship Item: Pack the item securely and ship it to our central fulfillment center using a trackable shipping service.

5. INSPECTION & REFUND PROCESSING

  • Inspection: Once your return arrives at our fulfillment center, our quality control team will inspect the product to verify that it is unused, undamaged, and complete. We will send you an email notification confirming receipt and approval/rejection status.

  • Processing Time: If approved, your refund will be processed automatically to your original payment method within 3 to 5 business days.

  • Late or Missing Refunds: If you haven’t received a credit after 7 business days, please check your bank account again, then contact your credit card issuer or bank (processing delays are common across financial institutions). If you still need help, reach out to us at info@koretitanium.com.

6. CONTACT & SUPPORT

For questions, return tracking updates, or assistance with your order, please contact our support team:

  • Brand Name: Koretitanium

  • Legal Company: Growthscale LLC

  • Corporate Address: 1209 Mountain Road Pl NE STE R, Albuquerque, NM 87110, United States

  • Customer Support Email: info@koretitanium.com

  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST)

  • Response Time: 24 to 48 business hours